Withdrawal and refund policy
Scope
Applies to online purchases of access to paid /paieska/pirkdabar/ functions. Separate vehicle import agreements remain subject to their own terms and applicable law.
14-day withdrawal
Consumers generally have 14 calendar days after entering a distance service contract to withdraw without giving a reason, subject to statutory exceptions. Merely logging in or activating access does not automatically remove this right.
Immediate performance
If a consumer expressly requests immediate service and later lawfully withdraws, applicable law may require payment for the proportion of services actually supplied before withdrawal. Mandatory rights remain unaffected.
How to withdraw
Send a clear notice to uabprotransportas@gmail.com stating your name, order identifier if available, account email and withdrawal request. Example: “I withdraw from my [plan] service contract entered into on [date]. Name, date.”
Refund timing
Where repayment is due by law, it is made within 14 days after receipt of a valid withdrawal notice, normally by the original payment method unless agreed otherwise at no extra cost. Applicable rules determine any lawful proportionate charge.
Non-conforming service
Statutory remedies also apply when a service is not delivered or does not conform to the contract, independently of the 14-day withdrawal period.
Complaints
Contact uabprotransportas@gmail.com or Pro transportas, UAB, J. Savickio St. 4-7, LT-01108 Vilnius, Lithuania. You may refer unresolved consumer disputes to the Lithuanian State Consumer Rights Protection Authority (vvtat.lrv.lt).
Updated: 2026-10-26